crickex bd Terms and Conditions

crickex bd is an online gaming and sports betting platform that provides casino games, live casino, and sports betting services to users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between crickex bd and any registered user of the platform ("Member").

It is every member's responsibility to read, understand, and fully comply with these terms. If anything is unclear, please contact our support team.

2.1 Registration Requirements

To open an account on crickex bd, you must meet the following requirements:

• You must be at least 21 years old.
• All information provided at registration must be true, accurate, and complete.
• One person may not open more than one account.
• If requested for identity verification (KYC), the member must submit the required documents.
• If two members of the same household operate accounts from the same device or network, crickex bd must be informed in advance.

2.2 Account Security

It is your responsibility to keep your login credentials — username and password — completely confidential. Do not share this information with anyone. Report any unauthorized access to your account to our support team immediately. The member is responsible for all activity that takes place on their account.

2.3 Account Suspension or Closure

crickex bd reserves the right to temporarily suspend or permanently close any account in the following cases: providing false information, suspicion of fraud, operating multiple accounts, bonus abuse, or any other breach of the platform's terms.

3.1 Deposits

The minimum deposit amount on crickex bd is ৳100. This limit applies to all payment methods. Currently accepted deposit methods are: bKash, Nagad, Rocket, and Upay. When making a deposit, ensure you are using a mobile wallet registered in your own name.

3.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals typically take between 15 minutes and 2 hours to process. Withdrawal methods: bKash, Nagad, Rocket, and Upay. Each withdrawal will be paid via the same method used for the deposit — for security purposes.

3.3 Transaction Security

crickex bd uses SSL encryption to keep all financial transactions secure. Suspicious transactions may require additional verification. Our Privacy Policy explains in detail how your financial and personal information is stored.

4.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 adds a ৳1,500 bonus, bringing the total balance to ৳2,500 — to withdraw the bonus amount, a wagering requirement of ৳1,500 × 20 = ৳30,000 must be completed.

4.2 Wagering Requirements

Before any bonus amount can be withdrawn, the bonus must be wagered 20 times. The bonus balance cannot be withdrawn before the wagering requirement is met. If a bonus offer has a specific expiry, it will be stated in the relevant offer details.

4.3 Bonus Usage Restrictions

• The same bonus cannot be claimed more than once from the same household or IP address.
• Bonuses may only be used on games approved by the platform.
• crickex bd reserves the right to modify or cancel any bonus under special circumstances.
• If a promotional offer is used strategically with the sole intent of withdrawing the bonus rather than genuine gameplay, the account may be cancelled.

4.4 VIP Cashback

crickex bd has five VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. A portion of the net weekly loss is returned as a weekly cashback, but this amount will not exceed the maximum rate set for the member's VIP tier. Example: a Gold tier member with a net weekly loss of ৳20,000 can receive a maximum cashback of ৳180 (0.9%).

5.1 Bet Acceptance and Cancellation

crickex bd reserves the right to accept or cancel any bet, particularly in cases of technical issues, incorrect odds, or unusual betting patterns. In the event of an internet disconnection or device shutdown during a pending bet, the data stored on the server is final.

5.2 Game Results

For sports betting, crickex bd follows data from recognized data providers to determine results. In casino games, results from the Random Number Generator (RNG) are final. If a technical issue causes an incorrect result to be displayed, it will be corrected based on server logs.

5.3 Fraud and Abuse Prevention

Any attempt to manipulate the system using software, bots, or any automated method will result in the immediate closure of the account and the balance may be forfeited. Using another member's account or placing bets on someone else's behalf is also prohibited.

crickex bd believes that recreational gaming should always be kept in check. Our Responsible Gaming Policy sets out in detail how to set deposit limits, take a self-exclusion, or get help if needed.

We provide the following tools:

• Option to set deposit limits.
• Gaming breaks for a set period.
• Request for permanent self-exclusion.
• Option to review gaming history and statistics.

If gaming is having a negative impact on your personal or family life, please reach out to our 24/7 live chat support.

crickex bd stores members' personal and financial information with the highest level of security. Sharing information with third parties applies only where required by law or for fraud prevention. Full details of how member data is collected, stored, and used can be found in our Privacy Policy.

7.1 Cookies and Tracking

The crickex bd platform uses cookies to improve the user experience and maintain platform functionality. Continued use of the site will be taken as consent to the cookie policy.

All content on the crickex bd platform — logos, designs, game interfaces, text, and graphics — is the intellectual property of crickex bd or its partners. Reproduction, distribution, or use for commercial purposes without prior written permission is prohibited.

crickex bd reserves the right to modify, suspend, or shut down any part of the platform at any time — for maintenance, technical issues, or business reasons. crickex bd is not obligated to pay any compensation for such changes, but efforts will be made not to affect ongoing bets.

9.1 Third-Party Software

crickex bd game software is sourced from third-party studios. These studios may have their own terms, and crickex bd is not responsible for issues caused by their servers.

If you have a complaint or dispute, please first contact our support team via 24/7 live chat or email. We provide support in both Bengali and English. The support team will review the matter and work to provide an appropriate resolution.

For answers to common questions, visit our FAQ section — it covers frequently asked questions about accounts, payments, bonuses, and gaming.

10.1 Support Contact

Live Chat: 24 hours a day, 7 days a week — directly from the chat button on the platform.
Email: [email protected]

crickex bd reserves the right to partially or fully update these terms and conditions at any time. The date of any change will always be shown at the top of the page as "Last Updated". For significant changes, members may receive a notice to their registered email. Continued use of the platform after any changes will be taken as acceptance of the new terms.

If any clause of these terms is found to be legally invalid, the remaining clauses will continue to be fully effective. The invalidity of one clause will not affect the others.