Responsible Gaming Guidelines
crickex bd believes that betting and casino gaming are a form of entertainment — not a source of problems. On this page you can learn how to set your own limits, recognise warning signs, and get support when needed.
To open an account and place bets on crickex bd,
you must be at least 21 years old.
Play Safe
Stay Within Your Limits
24/7 Support Always Ready
Why Responsible Gaming Matters
Online betting and gaming, enjoyed in the right amount, can be a healthy part of entertainment. However, going beyond your limits can lead to financial stress and mental strain. crickex bd wants every player to stay in control of their own budget and time. Our Terms and Conditions make it clear that opening an account or placing any kind of bet is strictly prohibited for anyone under 21 years of age.
Betting should only be done with money you can afford to lose without it affecting your daily life. Never use money set aside for essential expenses like food, rent, or medical costs. On crickex bd you can set daily, weekly, or monthly deposit limits and take a break at any time.
Protecting the security and privacy of your information is equally important to us. Our Privacy Policy explains in detail how we store and use your personal data. If you have any questions, our FAQ section has answers to common questions about responsible gaming.
Remember — there is no guarantee of winning, and placing larger bets to recover previous losses usually makes things worse. Continuing to bet in an attempt to recover lost money is called "chasing losses" — it is a dangerous habit that should be avoided.
Quick Support
Live Chat
Live support available 24/7 in Bangla and English
Email Support
[email protected] — open 24 hours
Family and Professional Advice
Reach out to someone close to you or a professional counsellor for help
Stay in Control
crickex bd gives you several tools to actively manage your own betting habits.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once a limit is set it takes effect immediately; to increase it you must wait through a set cooling-off period.
Time Limits
Set a limit on how long you play in one session. When the limit is reached the session ends automatically, making it easier to avoid spending too much time.
Temporary Break
If you want to take a break for a few days, you can temporarily close your account for 24 hours up to 30 days. During the break, logging in, depositing, or betting will not be possible.
Self-Exclusion
For a longer break, activate self-exclusion for a period of 6 months to 5 years. The account cannot be reopened before that time ends and no promotional messages will be sent.
Activity Review
Review your account history — how much you have deposited and how much time you have spent. Checking this regularly gives you a clear picture of your own habits.
Support Centre
Contact our 24/7 live chat or email to set any limit or self-exclusion. Our team is ready to help you fully in Bangla.
Recognise Warning Signs
If any of the following apply to you, pause and consider seeking support.
- You keep placing larger bets to recover lost money and cannot stop.
- You are taking money from family, friends, or funds meant for daily needs in order to bet.
- You are betting or hiding your spending from family or people close to you.
- When you cannot bet, you feel restless, angry, or irritable.
- You have tried to stop betting but have not been able to.
- You are spending time betting while neglecting work, studies, or family responsibilities.
- After winning, instead of feeling happy you continue playing to win even more.
Ask Yourself
If one or more of the above points reflect your life, it may be an early sign of problem gambling.
Do not face this alone. Tell someone close to you in your family, or seek help from a professional mental health counsellor. You can also activate self-exclusion through crickex bd's 24/7 live chat.
Keep minors away from using your account. Parents can use parental control software and should keep their login details secure.
Assess Yourself
Read the questions below and tick any that apply to you. This is a helpful checklist, not a diagnostic tool.
crickex bd's Commitment
We are not just a gaming platform — we want every player to enjoy it safely and responsibly. Here is what we do:
- Opening an account or betting is strictly prohibited for anyone under 21 years of age.
- When self-exclusion is active, no promotional messages or bonus offers are sent.
- If unusual betting patterns are detected on an account, our team proactively reaches out.
- Your information is kept secure using SSL encryption and a safe payment gateway.
- Responsible gaming tools are completely free and available to use at any time.
Where to Get Help
crickex bd Live Chat
Direct support in Bangla and English, 24 hours a day, 7 days a week. Contact our team at any time for self-exclusion, setting limits, or closing your account.
Email Support
Write to [email protected]. Describe your issue or request in detail — our support team will respond as soon as possible.
Family and Friends
Talk honestly with the people close to you. Family support plays an important role in overcoming problem gambling habits.
Professional Counsellors
Seek help from a mental health professional or addiction counsellor. Both government and private hospitals in Bangladesh have mental health departments.
Support Groups
There are non-governmental organisations and community groups working on addiction issues where you can share experiences and receive peer support.
Permanent Account Closure
If you decide you no longer want to play, let our support team know. We will permanently close your account and will not contact you again.