crickex bd Privacy Policy

This privacy policy applies to all users of crickex bd platform services. When you open an account on crickex bd, take part in betting or gaming activities, or browse our website, the terms of this policy come into effect.

Together with our Terms and Conditions, this policy forms a complete legal framework that governs the relationship between you and crickex bd. Continued use of the platform means you have agreed to this policy.

crickex bd is an online gaming and betting platform operated for users in Bangladesh. We believe in running our business transparently, so every use of your information is clearly stated in this document.

crickex bd collects the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number
• Email address and mobile number
• Address and postal code

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal transaction history
• Account balance information

2.3 Activity Information

• Betting history and preferred game categories
• Login time and frequency
• Device information and IP address
• Browser type and operating system

2.4 Communication Information

• Live chat and support ticket messages
• Complaints and requests sent by email
• Feedback and reviews

crickex bd collects user information through several methods.

3.1 Direct Collection

You provide information directly when you register on crickex bd, update your profile, make a deposit or withdrawal, or contact the support team. This information is given voluntarily and is essential for managing your account.

3.2 Automatic Collection

Our system automatically records certain information, such as your device's IP address, browser type, time spent on the platform, and a list of pages visited. This information is mainly used to identify technical issues and improve site performance.

3.3 Through Third Parties

For identity verification and fraud prevention, crickex bd works with trusted verification service providers. In these cases, your identity information is verified through secure channels.

Collected information is used only for the following legitimate purposes:

• Account management: For registration, login and profile-related tasks.
• Identity verification: To confirm a user's age and identity — this is essential for preventing minors from participating.
• Financial transaction processing: To correctly complete deposits and withdrawals.
• Support services: To resolve your issues quickly and effectively.
• Fraud and abuse prevention: To stop unauthorized transactions and account hacking.
• Service improvement: For analytical work to improve the platform experience.
• Legitimate promotions: To send bonus and promotional information with your consent.

crickex bd applies industry-standard security measures to store user information. Our servers are protected by SSL encryption, which prevents unauthorized access when user data is being transferred.

5.1 Technical Security Measures

• SSL/TLS encryption technology
• Two-Factor Authentication
• Firewall and Intrusion Detection System
• Regular security audits

5.2 Retention Period

Your complete information is stored while your account is active. Even after an account is closed, financial transaction records may be retained for a specific period as required by applicable law. Once that period has passed, the information is securely deleted.

5.3 Staff Access Control

Only authorized crickex bd staff may access specific information for necessary work purposes. All staff are bound by confidentiality agreements and receive regular training on data use.

crickex bd may share user information with third parties only in the following limited circumstances:

6.1 Service Provider Partners

Minimum necessary information is shared with trusted partners for payment processing (mobile banking services such as bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure maintenance. These partners are bound by strict confidentiality agreements and may not use the information for any other purpose.

6.2 Legal Obligations

Under Bangladeshi law, crickex bd is obliged to provide information upon a valid order from a government authority or court. In such cases, users will be informed to the extent possible, unless prohibited by law.

6.3 Fraud Prevention

If serious fraud or criminal activity is suspected, necessary information may be shared with the relevant authorities. This is done in the interest of all users' safety.

Cookies and similar technologies are used on the crickex bd website. Cookies are small text files stored on your device that help remember your preferences and session information on your next visit.

7.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and keep core functions running. Disabling them may cause the site to not work properly.

7.2 Analytical Cookies

These cookies are used to understand which parts of the site users visit most. The information collected is aggregated and anonymous, and does not identify any specific individual.

7.3 Cookie Control

You can block or delete cookies from your browser settings. However, this may limit some features of the site.

crickex bd users have the following rights regarding their personal information:

8.1 Right to Access Information

You can request a copy of the information stored about you on crickex bd at any time. This request can be made through the support team.

8.2 Right to Correct Information

If any information in your profile is incorrect or outdated, you can request a correction. We will update it in a timely manner.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, information subject to financial regulatory obligations may need to be retained.

8.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, inform the support team and we will stop them. This will not affect necessary account-related communications.

We are always active in ensuring your right to responsible gaming — this includes the option to temporarily suspend or permanently deactivate your account.

crickex bd strictly follows a 21+ age policy. All casino and betting activities on our platform are exclusively for persons aged 21 and above.

Identity document information is collected at registration to verify age. If someone opens an account by providing a false age, crickex bd reserves the right to close that account and take applicable legal action.

If any minor attempts to use our platform, we request that you notify us.

crickex bd reserves the right to update this privacy policy when needed. If any significant changes are made, users will be notified via their registered email or through a platform notification.

Changes to the policy take effect from the date they are published. Continued use of the platform after changes means you have accepted the updated policy. We therefore recommend checking this page regularly.

If you have questions about any changes, you can find answers on our general frequently asked questions page or contact the support team directly.

If you have any questions, complaints, or requests regarding this privacy policy, contact crickex bd through the following:

• Live Chat: Use the live chat on the website — available 24/7 in both Bengali and English.
• Email: [email protected]

We make every effort to resolve any privacy-related requests as quickly and carefully as possible.